Last Updated: September 4, 2026
Fuzhou Woju Craft Co., Ltd.（福州沃居工艺品有限公司） operates Trayvio at https://trayvio.com. This policy describes personal information collected when you browse, check out, or email support.
1. Scope
Applies to the website, checkout, email, phone, and tools we use to pack and refund orders. It does not control carrier or payment-provider sites.
2. Information we collect
You provide: name, email, phone, shipping and billing addresses, order notes, and photos attached to a ticket.
Collected automatically: IP address, browser and device type, pages viewed, referring URL, approximate location from IP, and cookie identifiers.
Payments: handled by the processor shown at checkout. We do not store full card numbers on our servers.
3. How we use it
- Take payment, pack the order, and send tracking
- Answer questions about trays and deliveries
- Process approved returns and refunds
- Prevent fraud and keep tax records
- Improve pages and diagnose errors
- Send marketing only if you opt in (unsubscribe anytime)
We do not sell personal information.
4. Sharing
We share data with vendors that host the site, process cards, move parcels, or run email support; with advisers under confidentiality; with authorities when required by law; and with a successor if the shop is transferred.
5. Cookies
Essential cookies keep cart and checkout working. Analytics cookies are optional. Blocking essential cookies can stop a purchase.
6. Retention and security
Order and dispute files stay as long as bookkeeping and claims require, then are deleted or anonymized when we reasonably can. The site uses HTTPS. No online system is fully secure.
7. International processing
Woju is registered in Fuzhou, China. 369 Pine St, San Francisco is for mail and approved returns. Information may be processed in China, the United States, or another country where a vendor operates.
8. Your choices
Where the law allows, email service@trayvio.com for access, correction, deletion, or to leave marketing. We may verify it is you. Trayvio is directed at adults. We do not knowingly collect information from children under 13.
9. Changes
Updates carry a new “Last Updated” date.
10. Contact
service@trayvio.com · +1 415-865-7369 · Monday–Friday, 9:00 AM–5:00 PM PT · typical reply 1–2 business days
Fuzhou Woju Craft Co., Ltd.（福州沃居工艺品有限公司）
2nd Floor, Building 1, Tieling Industrial Zone,
No. 12 Tanshi East Avenue, Liuyang Village,
Ganzhe Subdistrict, Minhou County,
Fuzhou, Fujian 350100, China
U.S. mailing & returns: 369 Pine St, San Francisco, CA 94104, United States
