Last Updated: September 4, 2026
Returns for Trayvio decorative trays on https://trayvio.com. Merchant: Fuzhou Woju Craft Co., Ltd.（福州沃居工艺品有限公司）.
A business day is Monday–Friday except U.S. federal holidays. We issue refunds only. We do not offer exchanges or replacement shipments in place of a refund.
Window
Request a return within 30 days of the delivery scan. Change-of-mind trays should be unused, with original packing. Defects or a wrong finish: write sooner and attach photos.
Usually accepted after approval
- Dented, cracked, or stained on arrival
- Wrong size or finish versus the order
- Unused tray we approve for a change of mind
Usually declined
- Used for serving, scratched after delivery, or missing packing
- A carton mailed with no written approval
- A request after day 30
- Final-sale goods unless we shipped the error
Write first
- Email service@trayvio.com or call +1 415-865-7369 with the order number and reason.
- Attach photos for damage (box + tray rim).
- Wait for approval and the return destination (usually 1–2 business days).
- Pack so the rim cannot crush; ship only to the address in that note; keep tracking.
Where it goes
Use only the address in the approval email. When we direct you to San Francisco:
Trayvio Returns
369 Pine St
San Francisco, CA 94104
United States
No showroom and no outbound warehouse at this line.
Postage and refund amount
Our fault: we cover reasonable return postage when the approval says so. Product price refunded. No restocking fee. The remedy is a refund, not a substitute tray.
Change of mind: you pay return postage. After inspection we refund the product price. The $6.99 outbound fee, if you paid it, is not refunded. Free outbound shipping on orders $39+ is not paid out as cash. No restocking fee.
When money is sent back
Approved refunds are submitted within 5–10 business days after inspection, to the original payment method. Banks may need another 5–10 business days.
Failed inspection
If the tray shows use or does not match the approved request, we email you. We may ship it back at your expense or close the file without a refund.
Lost packages
If the carrier confirms the outbound parcel is lost, email the order number. After we verify, we refund. No return is required for a confirmed loss.
Chargebacks
Contact us before a card dispute so we can resolve a missing scan or damaged arrival directly.
Returns desk
Email: service@trayvio.com
Phone: +1 415-865-7369
Typical reply: 1–2 business days
Hours: Monday – Friday, 9:00 AM – 5:00 PM PT
Fuzhou Woju Craft Co., Ltd.（福州沃居工艺品有限公司）
2nd Floor, Building 1, Tieling Industrial Zone,
No. 12 Tanshi East Avenue, Liuyang Village,
Ganzhe Subdistrict, Minhou County,
Fuzhou, Fujian 350100, China
U.S. mailing & returns
369 Pine St, San Francisco, CA 94104, United States
