Last updated: July 09, 2026
At Trayvio, we want you to love your purchase. We offer a straightforward return and exchange process to ensure your satisfaction.
Return & Exchange Window
You may return or exchange most items within 30 days of receiving your order. The item must be unused, in its original packaging, and in the same condition as when it was shipped.
Return & Exchange Eligibility
Eligible for Return or Exchange:
- Unused decorative trays in original packaging
- Items in new, resalable condition
Not Eligible for Return or Exchange:
- Customized or personalized orders
- Final sale or clearance items
- Products that have been used, damaged, or altered after delivery
- Items returned without original packaging or tags
Return Shipping Responsibility
Customers are responsible for the cost of return shipping for returns and exchanges. We recommend using a trackable shipping service. Trayvio is not responsible for lost or damaged return packages.
Defective or Damaged Items
If your item arrives damaged or defective, please contact us immediately. In such cases, we will cover the return shipping cost and, depending on product availability,
provide either a replacement or a full refund.
Refund Process
Once we receive and inspect your returned item, we will process your refund. Refunds are typically issued within 5–10 business days to the original payment method. Please note that original shipping fees are non-refundable.
Due to varying bank processing times, the refunded amount may take 5–10 business days (or longer) to appear on your statement.
How to Return or Exchange an Item
- Contact us at service@trayvio.com to request a return or exchange.
- Include your order number and reason for return/exchange.
- Ship the item back to our return address.
Return Address (U.S. Return Processing Center):
369 Pine St, San Francisco, CA 94104
Please note this is our authorized U.S. return processing location.
Our company headquarters and manufacturing facility are located in
Fuzhou, Fujian Province, China (see Contact Us for details).
Contact
Trayvio (operated by Fuzhou Woju Craft Co., Ltd.)
📧 Email: service@trayvio.com
📞 Phone: +1 609-515-8374
🏭 Company Address: No. 12, Tieshi East Avenue, Liuyang Village,
Gantian Street, Minhou County, Fuzhou City, Fujian Province, China 350100
Business Hours: Monday – Friday: 09:00 AM – 05:00 PM PST
Closed on weekends and public holidays.
We usually respond within 24-48 hours. If you’re contacting us about an existing order, please include your order number so we can help you faster.
